What is your return policy?

Click here for our Return Policy

Can I return my order that has been delivered in Morocco?

Orders delivered within Morocco are not eligible for refunds. However, you can exchange your order within 48 hours using Ghazala or Amana parcel companies. Please note that we do not have a physical location for returns.

When will I receive my refund?

Upon receiving your return, our team will conduct a quality control check, which may take up to 3 business days. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account. We appreciate your patience during this process.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund. Any inquiries made after the 14-day return window will be considered as acceptance of the product's condition.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our shipping partner’s website.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How can I contact customer service?

You can contact our customer service team via email at info@ibcaftan.com or by phone at +212 713 700 446.
We are available Monday to Friday, from 9 AM to 5 PM.

What payment methods do you accept?

We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and other payment options available at checkout.

Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placement. Please contact our customer service team as soon as possible to request changes or cancellation.