We are happy to accept your return for a refund or an exchange. We understand that not all purchases can meet your expectations. We would love to assist you and ensure your satisfaction. To help us serve you better, please read our return policy carefully before ordering and before returning any products.

If you are not completely satisfied with your purchase, you have 14 days from the date of receipt to return the item for a refund or exchange. This policy applies only to customers outside Morocco. For our customers in Morocco, we offer a 2-day return policy for exchanges only, with no refunds.

Please send all returns to the following return address:
GAGELDIJK 2A - 3602 AL MAARSSEN - NETHERLANDS 

Conditions for returns:

Please note that we have some rules regarding returns that may affect your ability to return items.

Non-eligible returns:

- Items with a broken or removed original seal.

- Items that are visibly worn, washed, or show signs of use.

- Customized or personalized items.

- Accessories, due to hygiene reasons.

- Items returned after the 14-day period (or 2 days for Morocco).

- Items damaged due to improper handling or maintenance.

- Items that retain strong odors, such as perfume, smoke, or body odor.

- Sale items (eligible for a voucher only).

Additional information: Return shipping costs are the responsibility of the customer. We do not cover any return expenses.

Returns for customers in Morocco

Orders delivered within Morocco are not eligible for refunds. We can only offer exchanges, provided the item is returned to us within 2 days of delivery.

Noticed a problem with your delivery? Contact us right away.

- If you have received a defective product or one with stains, please contact us directly and provide photos. Quality issues reported after 14 days will be deemed as acceptance of the product.

- If you receive the wrong product, please reach out to us at info@classyandfabb.com so we can assist you promptly.

- If you have worn the dress and it has become damaged, we are not responsible for the damage. We thoroughly inspect all dresses before shipping. Any damage that occurs after wearing the dress is the responsibility of the customer.

Problem with your return?

Please note that we ship from two warehouses — one located in Morocco and one in the Netherlands. However, all returns must be sent to our return address in the Netherlands.

Before sending your return, make sure that all address details are complete and correct on the package. We are not responsible for packages that are lost, delayed, or undelivered due to incorrect or incomplete addressing.

If you have any questions or need assistance with the return process, feel free to contact our support team.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees, depending on your country’s regulations. These charges are not included in the product price or shipping cost and are the buyer’s responsibility. We are not liable for any additional fees imposed by customs or for packages delayed or held due to customs procedures.

Refunds.

Once your return has been inspected and approved, we will process your refund to the original payment card. Please allow up to 10 business days for the refund to be reflected in your account. Note that your bank or card company may take a few additional days to process it.

If you have not received your refund within 14 days of the return being delivered to our warehouse, please contact us at info@ibcaftan.com

If your return has been declined, the item will be shipped back to you at your expense. We will request payment for the return shipping costs. If the shipping costs are not paid, the package will be stored in our warehouse for up to 3 months. After this period, the item will be destroyed, and no further delivery will be possible.